ATT: DAVE WALKER

HERTZ CAR SALES

BOISE, IDHAO

DEAR MR. WALKER;

WHEN WE PURCHASED OUR AREOSTAR VAN YOUR SALESMAN MR. SCOTT MOSER

PROMISED MY SONS TWO HEADPHONES WITHIN  THE WEEK AND THEY WERE

EXCITED ABOUT RECEIVING THEM AND ASKED EVERYDAY ABOUT THEM AND

WHEN WE CALLED SCOTT ABOUT THEM HE EXPLAINED THAT HE WAS UNABLE

TO

LOCATE ANY AND THAT IF WE WOULD GO TO RADIO SHACK AND GET HIM AN

ESTIMATE HE WOULD SEND US A CHECK FOR THEM, THEN I ALSO ASKED HIM

ABOUT THE VAN WE PURCHASED WITHIN AN HOUR OF IT ARRIVING ON TO

YOUR

LOT IF IT HAD ANY KIND OF TUNE-UP OR OIL CHANGE AND SCOTT THEN

TOLD

ME THAT HE WOULD RE-IMBERSE ME IF I GOT IT DONE HERE LOCALLY IN

WEISER.  WE DID EXACTLY AS SCOTT INSTRUCTED ONLY I DID THE OIL

CHANGE

MYSELF AND SENT HIM A RECEIPT OF THE COST AND ALSO AN ESTIMATE

FROM RADIO SHACK FOR THE HEADPHONES AND THE TOTAL AMOUNT FOR

BOTH CAME TO $79.80.  THIS COST DOES NOT INCLUDE THE COST I HAVE

INCURRED BY HAVING TO PLACE QUITE A FEW CALLS TO YOUR COMPANY TO

TRY AND GET THIS MATTER RESOVLED.

ENCLOSED IS THE CHECK AND LETTER THAT SCOTT SENT US THIS WEEK AND

WE FEEL THAT IF YOUR SALESMAN IS NOT RELIABLE AND CAN'T KEEP HIS

WORD

AND MAKE PROMISES HE DOESN'T INTEND ON KEEPING THEN LOSE

RECEIPTS AND

MAKE UP HIS OWN PRICES (I CALLED DEAN'S GOODYEAR AND THEY QUOTED

ME $ 21.95 FOR AN OIL CHANGE) THAT WE DON'T WANT HIS MONEY AND

HE CAN

KEEP THE ENCLOSED CHECK.  WE WILL BE GLAD TO RECOMMEND FRIENDS

TO HERTZ

CAR SALES BUT WE WILL LET THEM KNOW IF THEY WANT AN HONEST

SALESMAN NOT

TO DEAL WITH SCOTT MOSER.

                                        SINCERELY,

                                        RON SNELL

~~~~~~