ATT: DAVE WALKER

HERTZ CAR SALES

BOISE, IDHAO







DEAR MR. WALKER;



WHEN WE PURCHASED OUR AREOSTAR VAN YOUR SALESMAN MR. SCOTT MOSER



PROMISED MY SONS TWO HEADPHONES WITHIN  THE WEEK AND THEY WERE



EXCITED ABOUT RECEIVING THEM AND ASKED EVERYDAY ABOUT THEM AND



WHEN WE CALLED SCOTT ABOUT THEM HE EXPLAINED THAT HE WAS UNABLE 
TO



LOCATE ANY AND THAT IF WE WOULD GO TO RADIO SHACK AND GET HIM AN



ESTIMATE HE WOULD SEND US A CHECK FOR THEM, THEN I ALSO ASKED HIM



ABOUT THE VAN WE PURCHASED WITHIN AN HOUR OF IT ARRIVING ON TO 
YOUR



LOT IF IT HAD ANY KIND OF TUNE-UP OR OIL CHANGE AND SCOTT THEN 
TOLD



ME THAT HE WOULD RE-IMBERSE ME IF I GOT IT DONE HERE LOCALLY IN



WEISER.  WE DID EXACTLY AS SCOTT INSTRUCTED ONLY I DID THE OIL 
CHANGE



MYSELF AND SENT HIM A RECEIPT OF THE COST AND ALSO AN ESTIMATE



FROM RADIO SHACK FOR THE HEADPHONES AND THE TOTAL AMOUNT FOR



BOTH CAME TO $79.80.  THIS COST DOES NOT INCLUDE THE COST I HAVE



INCURRED BY HAVING TO PLACE QUITE A FEW CALLS TO YOUR COMPANY TO



TRY AND GET THIS MATTER RESOVLED.



ENCLOSED IS THE CHECK AND LETTER THAT SCOTT SENT US THIS WEEK AND



WE FEEL THAT IF YOUR SALESMAN IS NOT RELIABLE AND CAN'T KEEP HIS 
WORD



AND MAKE PROMISES HE DOESN'T INTEND ON KEEPING THEN LOSE 
RECEIPTS AND



MAKE UP HIS OWN PRICES (I CALLED DEAN'S GOODYEAR AND THEY QUOTED



ME $ 21.95 FOR AN OIL CHANGE) THAT WE DON'T WANT HIS MONEY AND 
HE CAN



KEEP THE ENCLOSED CHECK.  WE WILL BE GLAD TO RECOMMEND FRIENDS 
TO HERTZ



CAR SALES BUT WE WILL LET THEM KNOW IF THEY WANT AN HONEST 
SALESMAN NOT



TO DEAL WITH SCOTT MOSER.





                                        SINCERELY,



                                        RON SNELL

 

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